Refund Policy

Digital programs — including The First 72 Hours Program™ — are delivered immediately and in full. Because the entire value is delivered on access, these purchases are non-refundable once access has been provided.

If you have not yet been given access, you may cancel for a full refund by emailing us before access is delivered.

Memberships renew on the schedule shown at checkout. You may cancel at any time; your access continues through the end of the period you already paid for. We do not prorate partial periods. If you cancel within 7 days of a renewal and have not used member materials in that period, email us and we will refund that renewal.

Deposits reserve a place and are non-refundable. Scheduled sessions may be rescheduled once at no cost with at least 7 days' notice. Cancellations with less than 48 hours' notice are charged in full.

If your circumstances change — a delayed puppy, a family emergency — contact us. We will generally transfer your enrollment to a later date or to another program of equal value rather than leaving a family without support.

Duplicate or incorrect charges are refunded in full as soon as we confirm them.

Email Hello@DogsNU.org with your name, the program purchased, and the date of purchase. We respond within 5 business days, and approved refunds are returned to the original payment method within 10 business days.